Terms and conditions

Last updated on 27 October 2026.

Who we are

Sorted Belgium is a sole proprietorship run by [nom, en attente Xerius], [adresse]. Company and VAT number [BE0...]. Email sortedbelgium@gmail.com.

These terms apply to every package bought on sortedbelgium.com. By paying, you accept them.

What we do

Sorted Belgium provides administrative and writing assistance, by email, on behalf of the client. We research the step, prepare the letters, emails and forms, and follow up with the organisation concerned.

We do not provide legal advice, tax advice or tax returns, insurance advice or comparisons, or residence permit and visa procedures. We never represent you in court.

You remain the decision maker. You sign the documents and you choose whether to send them. We never ask for your passwords.

Packages and prices

The content of each package is described on the home page. One Task Done covers one letter, one claim or one booking with one organisation. Any extra work is quoted in writing before it starts.

Prices are fixed and include 21% Belgian VAT. Payment is made upfront by card through Stripe. A receipt is sent by email.

Start and timing

Work starts once payment is received and you have sent the information and documents we ask for. The announced time (for example 3 working days) runs from that moment.

We reply within one working day. We do not control how long a commune, a mutuelle or a supplier takes to answer, and we follow up until the matter is closed or until it no longer depends on us.

Acting on your behalf

When a step has to be taken in your name, you sign a short written mandate. Some organisations also ask for a copy of your identity card. Some steps must be done by you in person, and we prepare you for them.

You make sure that the information and documents you give us are correct and complete.

Right of withdrawal

As a consumer, you have 14 days from payment to withdraw from the contract, without giving a reason.

When you pay, you ask us to start right away and you acknowledge that you lose your right of withdrawal once the service has been fully performed. If you withdraw before the work is finished, you pay only for the part already done, and we refund the rest within 14 days using the same payment method.

To withdraw, send us a clear message by email or through the contact form, with your name, the package and the date of payment.

Our responsibility

We commit to doing the work carefully and on time (an obligation of means). We cannot guarantee the decision of an administration, a mutuelle or a supplier.

Except in case of intentional or serious fault, our liability is limited to the price you paid for the package concerned.

Your data

Your messages and documents are used only to handle your request. Medical invoices are health data. We process them only if you send them to us for a Refund Check, which counts as your explicit consent, and you can withdraw it at any time.

Documents are deleted once your request is completed, at the latest 90 days after. Our own invoices are kept for the period required by accounting law. More details are in the legal notice.

Complaints and applicable law

If something goes wrong, write to us first and we will answer within 5 working days.

These terms are governed by Belgian law. As a consumer, you can also contact the Consumer Mediation Service (mediationconsommateur.be) free of charge. The courts of Brussels have jurisdiction, without prejudice to the rights consumers have under the law.

Back to the home page